Position Summary

The Senior Account Supervisor isresponsible for managing customer relationships, leading account management activities, and ensuring customer satisfaction while supporting company sales, profitability, and operational objectives.

      Key Responsibilities

• Serve as the primary contact for assigned customer accounts. 
• Build and maintain strong relationships with customer purchasing, engineering, quality, and program teams. 
• Lead customer communication regarding production schedules, forecasts, pricing, service issues, and program changes. 
• Ensure timely resolution of customer concerns and escalations.
• Monitor customer demand and support production planning activities. 
• Review customerforecasts and coordinate requirements with internal stakeholders. 
• Trackaccount performance, revenue, profitability, and service metrics. 
• Support quote preparation, pricing reviews, and commercial negotiations. 
• Assist with customer contracts and commercial agreements.
• Support new product launches and engineering changes. 
• Coordinate activities between customers and internal program teams. 
• Ensure customer requirements are communicated and implemented effectively. 
• Monitor launch performance and address issues impacting on customer satisfaction.
• Collaborate with Operations, Quality, Engineering, Supply Chain, and Finance teams. 
• Lead internal account review meetings. 
• Coordinate corrective actions for customer concernsand delivery issues. 
• Ensure customer expectations are aligned with operational capabilities.
• Prepare and present customer account performance reports. 
• Analyze sales trends, forecast accuracy, customer scorecards, and profitability data. 
• Identify risks and opportunities within assigned accounts. 
• Develop action plans to improve customer satisfaction and business growth.

Qualifications

• Bachelor’s degree in business, Finance, Engineering, or related field.
• 7+ years of automotive commercial, account management, sales, or program management experience.
• Minimum 5 years of leadership experience.
• Automotive manufacturing or supplier experience required.
• Strong negotiation, financial analysis, and customer relationship skills.
• Travel Requirement
• 25% travel 
• Support customer launches and critical production events as required.

     Our Investment in You

•  Competitive Compensation Packages 
•  11 Paid Holidays 
•  PTO 
•  Medical, Dental, and Vision Benefits 
•  401k Savings 
•  Rewarding Healthy Behavior Program
•  Life and Disability Insurance
•  Supplemental Health Plans
•  Employee Assistance Program
•  Company DiscountProgram