Yanfeng Safety Systems is looking for a Customer Quality Engineer to join our team and serve as a key interface between our customers and internal departments.

Key Responsibilities:

• Understands customer quality requirements and ensures full compliance with them.
• Collects and consolidates customer requirements and special requests in a timely manner, communicates them to relevant internal departments, and updates them within the company’s systems and processes.
• Regularly visits customers, listens to their feedback and suggestions, and gains a thorough understanding of the company’s product processing and application at customer sites.
• Builds and maintains strong, long-term relationships with customers.
• Promptly communicates customer complaints and feedback to relevant internal departments and implements appropriate measures for rapid response. Supports internal teams in problem analysis, participates in 8D activities, monitors corrective actions by responsible departments in line with customerrequirements, and ensures timely responses to customers.
• Responsible for collecting customer quality data, including external PPM values, audit findings/deductions, quality defects, and related indicators. Timely collects monthly customer performance evaluation results and initiates necessary actions.
• Coordinates and organizes quality confirmations, related rework, repairs, orreturned products requested by customers.
• Proficient in using customer portals and responsible for timely submission of all required documentation in accordance with customer requirements, such as product inspection reports, test plans, test reports, and other requested materials.
• Ensures timely preparation and delivery of customer quality reports, regularly tracks customer scorecards, monitors monthly product and quality performance in the field, and drives analysis and improvement activities for non-conforming issues in cooperation with relevant departments.
• Participates in contract reviews related to quality requirements and customer-specific contractual conditions.
• Responsible for handling after-sales quality issues and supporting customers in analyzing and resolving post-sales problems in accordance with customer requirements.
• Manages after-sales requests from OEM customers and submits claims for issues that are not the company’s responsibility.

Requirements

Level VI or VII qualificationin Mechanical Engineering or a related technical field

3–5 years of work experience in the automotive industry

Only shortlisted candidates will be contacted.