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Customer Quality Liaison - Seating
United States - SC - Fountain Inn

Job Description

Job Summary:

As the global leader in the design, development and production of automotive interiors, we are a passionate, manufacturing organization driven to be our customers'preferred partner. We provide products with superior quality that are manufactured leveraging robustprocesses and continuous improvement. This position acts as a representative of YFAI and is responsible for assisting Quality with any daily organizational work, including quality-related activitiesat customer locations and reviewing / analyzing part and process conformity.

 

Essential functions of the job:

  • Perform job functions in accordancewith YF iOS policies and procedures and any OEM-specific requirements.
  • Reportquality related information/issues identified at customer locations to the manufacturing facility.
  • Containment/sorting/rework activities, including communication of clean points and other activities as needed. 
  • Obtain shipping documents for parts that need to be returned to the plant for analysis.
  • Support customers with troubleshooting and root cause analysis for issues requiring further investigation. Support the comprehensive continuous improvement (CI) philosophy for all YFAI disciplines; participate in CI activitiessuch as process improvements, improving non-conforming flow, separating and recycling non-conforming material and the activities designed to reduce the cost of poor quality (i.e., Kaizen, cross functional task force teams, etc.).
  • All other duties as assigned. 
  • Complies with all YFAI and OEM safety policies and procedure. 

Required Education:

  • 1 -3 Years of Experience with direct customer contact and project management. 
  • 1-3 Years of Experience within the automotive industry.
  • Must be able and willing to travel and work at customer sites, including industrial manufacturing plants which might require climbing, lifting, or working in confined spaces. 
  • Understanding of quality functions: customer service, metrology, auditing, and quality analysis techniques. Reading comprehension and mathematical/analytical skills. 
  • Computer skills (email, etc.) and use of MS Office programs (i.e.Word, Excel, PowerPoint). 
  • Excellent communication skills.

 

Our Investment in You

  •  Competitive Compensation Packages 
  •  11 Paid Holidays 
  •  PTO 
  •  Medical, Dental, and Vision Benefits 
  •  401k Savings 
  •  Rewarding Healthy Behavior Program
  •  Life and Disability Insurance
  •  Supplemental Health Plans
  •  Employee Assistance Program
  •  Company Discount Program

 

https://fa-epuh-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/requisitions/preview/20251920

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