Customer Liaison | Yanfeng Corporate Website

Global. Collaborative. Innovative. Together, we will transform the automotive interiors industry. Together, we will redefine the ways people experience life onboard vehicles.

Customer Liaison

United States - AL - McCalla

Job Description

Perform job functions in accordance with YF iOS policies and procedures and any OEM-specific requirements.
Report quality related information/issues identified at customer locations to the manufacturing facility.
Containment/sorting/rework activities, including communication of clean points and other activities as needed.
Obtain shipping documents for parts that need to be returned to the plant for analysis.
Support customers with troubleshooting and root cause analysis for issues requiring further investigation.
Support the comprehensive continuous improvement (CI) philosophy for all YFAI disciplines; participate in CI activities such as process improvements,improving non-conforming flow, separating and recycling non-conforming material and the activities designed to reduce the cost of poor quality (i.e., Kaizen, cross functional task force teams, etc.).
Must comply with all company policies and procedures.
Employee must have the ability to work additional hours and / or overtime as needed or assigned to complete job duties on time.
Ability to multitask, interact politely andprofessionally with customers, suppliers and vendors, and work cooperatively with employees at alllevels.
Ability to maintain predictable and regular attendance, arrive to designated location on time, or be at assigned location ready to work for assignment (plant, corporateoffice, or remote).
1 -3 Years of Experience with direct customer contact and project management.
1-3 Years of Experience within the automotive industry.
Must be able and willing to travel and work at customer sites, including industrial manufacturing plants which might require climbing, lifting, or working in confined spaces.
Understanding of quality functions: customer service, metrology, auditing, and quality analysis techniques.
Reading comprehension and mathematical/analytical skills.
Computer skills (email, etc.) and use of MS Office programs (i.e.Word, Excel, PowerPoint).
Excellent communication skills.